Fortune Panda Casino Terms & Conditions

1. General terms and eligibility

These Terms & Conditions form an agreement between you and the operator of Fortune Panda Casino. They apply to the website, its content, available gaming services, account facilities, payment functions and any related service made available through the platform. Additional terms may apply to a specific game, promotion, tournament or payment method. If additional terms conflict with these general terms, the specific terms will apply to the relevant service to the extent of the conflict.

You should only use the website if online gambling is permitted under the laws that apply to you. Players in Australia must be at least 18 years old and must comply with all applicable Commonwealth, state and territory requirements. You are responsible for checking whether you are legally allowed to access and use online gambling services from your location. Access may be restricted in certain places, and we may limit or refuse access where required by law or our operating requirements.

Your responsibilities

• Provide accurate, current and complete information when registering and whenever information is requested.
• Keep your account details, login credentials and devices secure, and notify us promptly if you believe your account has been accessed without permission.
• Use only your own account and do not allow another person to access, operate or benefit from it.
• Comply with these terms, applicable laws and any instructions or rules shown on the website.
• Use the website for personal entertainment and not for unlawful activity, commercial activity or the benefit of another person.

You may not create or control more than one account unless we have expressly authorised this in writing. We may carry out identity, age, location, source-of-funds or other verification checks before allowing access to some or all services. You agree to provide reasonable information and documents when requested. If information cannot be verified, is misleading, or indicates that an account has been used improperly, access may be delayed, restricted or suspended.

2. Accounts, deposits and withdrawals

Account operation

An account is intended for the person whose details were used during registration. You must not sell, transfer, rent or otherwise make your account available to another person. You are responsible for reviewing account activity and ensuring that all transactions made through your account are authorised. If you notice an error, suspicious activity or an unfamiliar transaction, you should stop using the account and raise the matter through the contact channels available on the website.

We may request information to meet legal, security, anti-fraud or responsible gambling obligations. This may include proof of identity, age, address, payment ownership or the source of funds. Verification can be required before a deposit, withdrawal, bonus or other account function is completed. Any documents supplied should be genuine, readable and current. We handle personal information in accordance with the applicable Privacy Policy.

Money and transactions

You may only deposit funds using a payment method that you are authorised to use. Deposits must be made for lawful purposes and must not involve money belonging to another person. Payment providers may apply their own terms, fees, processing rules or security checks. We are not responsible for a delay or refusal caused by a bank, card provider, digital wallet, payment processor or other external service.

You should check the transaction details before confirming a deposit or withdrawal. Subject to verification and applicable rules, eligible funds may be withdrawn using an available method approved for your account. We may return funds to the original payment method or request another suitable method where necessary for security, compliance or payment processing reasons. Processing times can vary and are not guaranteed because they may depend on verification, banking systems and third-party providers.

If a transaction is incorrectly credited, duplicated or otherwise processed in error, we may correct the account balance and recover any amount that was made available because of the error. If you have used incorrectly credited funds, the resulting amount may be treated as an amount owed. We may also cancel or review transactions affected by technical faults, suspected fraud, unlawful conduct or a breach of these terms.

Game results and technical issues

Game outcomes are determined by the applicable game system and relevant technical records. If there is a disagreement between information shown in your browser and the records held by the platform, the platform records may be used to assess the result, subject to applicable law. We do not guarantee uninterrupted access. Maintenance, network problems, software faults, device issues or events outside reasonable control may affect availability. Where a technical error affects a game or transaction, we may void or correct the affected activity in accordance with applicable rules.

3. Promotions, fair use and responsible gambling

Promotions and bonuses

Any promotion, bonus, free play offer or campaign is subject to its own promotional terms. Those terms should explain the eligibility requirements, qualifying activity, expiry conditions, wagering or play-through requirements if applicable, and any restrictions that apply. You should read the relevant promotion before opting in or using an offer. If a promotional term is not clear, do not rely on an assumption; review the information shown with the offer or seek clarification through the available support channel.

We may withdraw, amend or cancel a promotion where this is permitted by the applicable promotional terms or law. A promotion must not be used in connection with fraud, abuse, collusion, automated play, multiple accounts or any other activity intended to obtain an unfair advantage. We may remove promotional benefits, reverse related transactions or restrict participation where there is a reasonable basis to believe that an offer has been misused.

Fair and lawful use

You must not interfere with the website or attempt to gain unauthorised access to accounts, systems, data or security features. You must not use software, scripts, bots, scraping tools, devices or methods designed to manipulate games, transactions, promotions or website operation. You must not introduce malicious code, overload the service, exploit a vulnerability or act in a way that could harm other players or the operator.

• Do not participate in collusion, chip dumping, fraudulent activity or any other dishonest conduct.
• Do not use the service to launder money, conceal the source of funds or support unlawful activity.
• Do not provide false documents or impersonate another person during registration or verification.
• Do not publish or transmit content that is unlawful, threatening, abusive, discriminatory, defamatory or harmful.
• Do not use the website in a way that disrupts its operation or infringes another person’s rights.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn money or solve financial problems. Only gamble with money you can afford to lose, set a budget before you play and take regular breaks. Never chase losses, borrow money to gamble or continue playing because you feel under pressure to recover previous losses. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop and seek independent support.

Tools or account controls may be available to help you manage your play, such as deposit controls, activity information, time reminders, breaks or self-exclusion. Availability and operation can depend on the service and applicable requirements. You may request information about the controls available through the website. A self-exclusion or restriction request should be taken seriously, and you must not attempt to bypass a restriction by creating another account.

4. Intellectual property, suspension and legal information

Website content and intellectual property

The website, including its design, branding, text, graphics, software, game presentation and other materials, may be protected by intellectual property rights. Unless we give permission or applicable law allows it, you must not copy, reproduce, modify, distribute, publish, sell, reverse engineer or commercially exploit any part of the website. You may use the website only for its intended personal purpose and in accordance with these terms.

Links to external websites, payment services or other resources may be provided for convenience. External services operate under their own terms and privacy practices. We do not control every external service and are not responsible for its content, availability, security or performance. You should review the relevant third-party information before using an external service or providing it with personal or payment information.

Suspension and account closure

We may suspend, restrict or close an account where we reasonably consider it necessary for security, legal, regulatory, responsible gambling, fraud prevention, technical or operational reasons. This may occur if you breach these terms, provide inaccurate information, operate multiple accounts, misuse a promotion, interfere with the website or fail a verification check. Where permitted, we may explain the reason for action, but we may not disclose information if doing so could compromise security, an investigation or a legal obligation.

You may ask to close your account at any time through the account or support options available on the website. Account closure does not remove obligations that arose before closure, including obligations relating to disputed transactions, verification, responsible gambling, fraud or unlawful conduct. Any remaining balance will be handled subject to verification, applicable law, payment rules and any valid rights of set-off or adjustment.

Liability and changes to these terms

To the extent permitted by law, you use the website at your own risk. We are not responsible for losses caused by your failure to protect account details, your misuse of the service, events outside reasonable control, third-party payment services or interruptions caused by networks, devices and telecommunications systems. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded or limited under Australian law.

We may update these Terms & Conditions from time to time to reflect changes to the service, law, security requirements or operating practices. The current version will be displayed on the website, with the relevant effective date where appropriate. You should review the terms regularly. Continuing to use the website after an update takes effect indicates acceptance of the revised terms, unless applicable law requires another process.

Questions and applicable law

If you have a question, complaint or concern about these terms, your account or a transaction, use the contact or support options published on the Fortune Panda Casino website. Please provide enough information for the matter to be reviewed, but do not send passwords or unnecessary sensitive information. These terms are intended to operate with the laws that apply to the service and to your use of it. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.