Privacy Policy

1. Information we collect

To provide an online casino service, Fortune Panda Casino may collect information that identifies you, relates to your account or is connected with your activity on the website. The information collected depends on how you use the service, the features you access and the checks that are required before certain activities can be completed.

Account and contact information

When you register or update an account, we may handle details such as your name, date of birth, residential information, username, contact details and account login information. We may also keep records of your communications with customer support, including information you provide when asking a question, reporting a problem or making a complaint.

Verification information

For age, identity, security and compliance checks, we may request verification information and documents. This can include information from identity documents, proof of address, information about your source of funds where relevant, and other details needed to confirm that an account is being used appropriately. Verification information is handled for the purposes of protecting the service, preventing misuse and meeting applicable legal obligations.

Payment and transaction records

We may collect records relating to deposits, withdrawals, wagers, account balances and other transactions. Payment information may include the payment method used, transaction references, billing details and information supplied by a payment provider. We aim to use payment information only as needed to process transactions, prevent fraud, resolve disputes, maintain accurate records and meet our obligations.

Technical, device and usage information

When you use the website, technical information may be recorded automatically. This may include your IP address, browser type, device type, operating system, language settings, general location information, pages visited, access times, referring pages and information about how you interact with the website. This information can help us keep the website secure, understand performance and improve the player experience.

2. How we use personal information

Personal information is used only for appropriate purposes connected with providing, securing and improving the service. The main reasons we handle information include:

• Creating, maintaining and administering your player account.
• Confirming your identity, age and eligibility to use relevant services.
• Processing deposits, withdrawals and other account transactions.
• Monitoring activity to detect, prevent and investigate fraud, money laundering, account misuse and other security risks.
• Providing customer support, responding to enquiries and resolving complaints or disputes.
• Communicating with you about your account, service notices, security matters and important changes.
• Sending marketing communications where you have provided permission or where otherwise allowed, subject to your communication choices.
• Maintaining, testing and improving the website, its features and its technical performance.
• Keeping records and completing checks required by applicable legal, regulatory or compliance obligations.
• Protecting the rights, property, safety and security of players, the website and relevant service providers.

Where practical, we seek to collect information directly from you. Information may also be received from payment services, identity verification services, fraud prevention providers, technical service providers or other sources where this is necessary for account administration, security, verification or legal compliance. These providers should handle information only for relevant services and according to their own privacy obligations.

Some information is necessary for us to provide an account or complete particular services. If requested information is not supplied, we may be unable to create an account, complete a verification check, process a transaction, provide support or continue providing certain features.

3. Sharing, security and international handling

Fortune Panda Casino may share relevant information with carefully selected service providers that help operate the website and support players. Depending on the service involved, this may include payment processors, identity and age verification providers, fraud prevention services, technology and hosting providers, customer support tools, analytics providers and professional advisers. Information may also be disclosed where necessary to comply with a legal obligation, respond to a lawful request, protect the service or investigate suspected unlawful or harmful activity.

Only information that is relevant to the particular purpose should be shared. Service providers may be located in Australia or another country, and information may be processed outside Australia when this is required to deliver technical, payment, verification or support services. Where information is handled by another provider, reasonable steps are taken to require appropriate confidentiality and security measures.

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, secure transmission and restricted access to sensitive records. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should also use a strong password, keep login details private and sign out from shared devices.

If you believe your account or personal information may have been accessed without permission, contact support promptly at support@fortunepandacasino.click. We may need to confirm your identity before discussing account information or taking action on a security request.

4. Cookies, communications and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, support account functions, maintain security, understand website usage and improve performance. Some cookies are needed for core features, while others may help with analytics, personalisation or communication preferences. Cookies can usually be managed, blocked or deleted through your browser settings. If you disable certain cookies, some website features may not work as intended.

Marketing communications

Where marketing communications are sent, they may include information about services, features or promotions. You can withdraw consent to marketing at any time by using an unsubscribe option in a marketing message or by contacting support@fortunepandacasino.click. Withdrawing marketing consent will not normally affect service messages that are necessary for account administration, security, transactions or important changes.

Keeping information

Personal information is kept for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, dispute handling, security, fraud prevention and service improvement. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. When information is no longer required, reasonable steps are taken to delete it, securely destroy it or make it permanently anonymous, subject to technical, legal and operational requirements.

5. Your privacy rights and how to contact us

You may have rights to ask what personal information we hold about you, request access to that information and ask for inaccurate or incomplete information to be corrected. Depending on the circumstances, you may also request deletion of your personal information or ask us to stop using it for a particular purpose. These rights may be subject to reasonable verification steps and exceptions where information must be retained or used to meet a legal, security or other legitimate requirement.

Making a privacy request

To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact support@fortunepandacasino.click. Please describe your request clearly and include enough information for us to identify the relevant account. Do not send unnecessary payment details or copies of identity documents unless requested through an appropriate secure process.

1. Access: ask for confirmation about whether we hold personal information about you and request a copy where appropriate.
2. Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details.
3. Deletion: ask us to delete personal information that is no longer needed, subject to records that must be retained or other applicable exceptions.
4. Marketing consent: withdraw permission for promotional communications without affecting essential account or security messages.

We may ask for information to verify your identity before completing a request. This helps protect accounts and prevents personal information from being disclosed to the wrong person. Requests are reviewed within a reasonable period, and we may explain if a request cannot be completed in full because information must be retained or a service cannot operate without it.

Changes to this Privacy Policy

This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The current version will be made available on this page. Players should review it from time to time so they understand how personal information is handled. Continued use of the website after an update may be subject to the revised policy.