Betting Rules

General betting principles

Fortune Panda Casino aims to present betting information in a clear and consistent way. The available products, markets, games, bet types and features may differ from time to time. The specific rules shown on the relevant betting or game screen form an important part of the agreement for that transaction. If a specific rule conflicts with a general statement on this page, the specific rule displayed for the relevant product will generally apply, subject to applicable law and the website Terms and Conditions.

You must be legally permitted to use online gambling services in the place where you are located. Players in Australia are responsible for understanding the laws that apply to them, including any restrictions on online betting, gambling participation, payments and access. You must not use the website if doing so would breach a law or regulatory requirement. Fortune Panda Casino may restrict access to products, accounts or features where this is necessary for legal, security, compliance or responsible gambling reasons.

You must provide accurate account information and keep your login details secure. An account is intended for the individual who registered it and must not be used by another person. Bets placed through an authenticated account may be treated as having been authorised by the account holder, unless there is evidence of unauthorised activity. Contact the website through the available support channels as soon as possible if you believe your account has been accessed or used without permission.

• Only one account should be held and used by each player unless the website expressly permits otherwise.
• You must meet the applicable minimum age requirement before using betting or gaming services.
• You must not place bets on behalf of another person or allow another person to place bets through your account.
• You must not use dishonest, fraudulent, manipulative or automated methods to obtain an improper advantage.
• You must follow the instructions and restrictions displayed for the relevant product before confirming a bet.

Placing and accepting bets

Bet details and confirmation

Before confirming a bet, check the selection, stake, odds or displayed price, potential return, applicable market, event, game and any other information shown on screen. A bet is not necessarily accepted merely because a selection has been added to a bet slip or because a request has been submitted. Acceptance occurs only when the website confirms that the bet has been received and accepted.

You are responsible for reviewing the confirmation details and retaining any available reference information. If the confirmation differs from the bet you intended to place, or if you notice an error, raise the issue promptly through the available support process. A request to change or cancel a bet is not effective unless it has been expressly approved under the applicable rules.

When a bet may be refused

Fortune Panda Casino may refuse, limit, suspend or cancel a bet where this is permitted by the Terms and Conditions or applicable law. This may include situations involving technical errors, suspected fraud, account restrictions, unusual betting activity, a market being displayed incorrectly, a failure in the betting service, or a request received after the relevant closing time. A product may also be unavailable because of maintenance, a data issue, a change to an event or another operational reason.

If a displayed price, result, event detail or other important piece of information contains an obvious error, the affected bet may be reviewed and corrected or voided in accordance with the applicable rules. An obvious error can include a price or return that is clearly inconsistent with the market, an event listed with incorrect details, or a bet accepted after a relevant outcome was already known. Any action taken will be considered in line with the website rules and applicable legal requirements.

Bets placed during live activity

Live or in-play betting involves changing information and may be subject to delays between an event occurring and the information being displayed. A live bet can be accepted, rejected, suspended or settled using the information available to the service at the relevant time. Where a bet is accepted after a material event has occurred because of a delay or technical issue, it may be reviewed under the applicable market rules.

1. Select the intended market, outcome or game option.
2. Enter or confirm the stake shown on the betting interface.
3. Review all displayed details before submitting the bet.
4. Submit the bet and wait for an acceptance or rejection message.
5. Check the account history or bet record to confirm the final status.

Settlement, results and adjustments

Bets are settled according to the result and settlement rules for the relevant market or game. The applicable rules may identify the official source used to determine an outcome, the time at which an event is considered to have started, and the treatment of postponed, abandoned, interrupted or rescheduled events. Different products can have different settlement methods, so you should read the rules displayed with the selection before placing a bet.

A result may initially be shown as provisional. It can be corrected if the official result changes, if an administrative or data error is identified, or if a settlement calculation was incorrect. Where a correction affects an account balance, the balance may be adjusted to reflect the proper outcome. Fortune Panda Casino may investigate settlement questions using available records, official information and relevant technical data.

If a sporting event or other scheduled activity is postponed, abandoned, shortened or materially changed, the bet may be void, carried forward or settled under the specific rules for that market. A selection may also be treated differently from other selections in the same bet where the market rules require separate treatment. For combination bets, the status of one selection can affect the calculation of the overall bet.

For casino-style games, the result is determined by the game process and the rules displayed for that game. Players should review the information about the objective, available actions, winning combinations, feature conditions and result calculation before playing. Where a game is interrupted, the outcome may be determined by the recorded game state or another method described in the game rules.

Payout or return information shown before a bet is placed is an estimate based on the displayed stake, price and selection. The final return depends on the accepted bet, the applicable settlement rules and any valid adjustments. Any applicable taxes, fees, account restrictions or payment requirements are dealt with under the Terms and Conditions and relevant law.

Technical issues, cancellations and account records

Online services depend on internet connections, devices, software, payment systems, data feeds and other technology. Fortune Panda Casino does not guarantee that the website or every betting feature will always be available, uninterrupted or free from delay. You should not assume that a bet has been accepted if you receive an error message, lose connection, or do not receive a confirmation.

Where a technical issue affects a bet, game, price, result or account record, the transaction may be investigated. The relevant decision may take account of the website records, transaction logs, system information, bet history and other reliable evidence. If a transaction cannot be verified or was not properly recorded, it may be declined, cancelled or otherwise handled under the Terms and Conditions.

A player may not normally cancel or amend an accepted bet simply because they changed their mind. Any cancellation, voiding or refund will depend on the applicable product rules, the status of the bet and legal requirements. You should confirm your selection carefully before submitting it, particularly when using live betting, rapid play or features that may process a request quickly.

Your account history may show deposits, withdrawals, bets, wins, losses, adjustments and other activity. Review these records regularly and report any suspected error as soon as reasonably possible. Records may be retained and used for account administration, security, dispute handling, fraud prevention, responsible gambling checks and legal compliance, in accordance with the Privacy Policy.

Responsible play and disputes

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play and only use money you can afford to lose. Take regular breaks, avoid chasing losses and do not gamble when you are affected by alcohol, medication, stress or another condition that may affect your judgement. Betting outcomes are uncertain, and no strategy can guarantee a win.

• Set personal spending and time limits before starting.
• Keep gambling separate from essential household spending.
• Do not borrow money or sell possessions to fund gambling.
• Stop playing if gambling is causing worry, conflict or financial difficulty.
• Use the responsible gambling tools and support options made available on the website.
• Seek independent assistance if you are concerned about your gambling or someone else's gambling.

If you believe a bet has been settled incorrectly, submit the details through the available customer support or complaints process. Include the relevant account information, bet reference where available, date, product, selection and a clear explanation of the issue. Do not include passwords or unnecessary sensitive information. A complaint will be reviewed using the records and rules relevant to the matter, and further information may be requested.

These Betting Rules may be updated when products, systems, legal requirements or operating practices change. The current version published on the website applies from the stated effective date or, where no date is shown, from publication. By continuing to use the website after an update, you acknowledge the revised rules. If you do not understand a rule, do not place the bet until you have obtained clarification through the available support channels.